Cancellations & Refunds
To make it easier to read these terms and conditions there are a number of further definitions which we use:
“Deposit” means a deposit of 1/3rd of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);
“Holidaymaker” means you and each person going on holiday with you on your booking;
“Owner” means the us as the owner of the Property you book
“Property” means the holiday property you book with us
“You” means the lead person making a booking with us
When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully.
Bookings cannot be accepted from or include persons under 18 years of age in Sloley Hall,
The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for a safety deposit) are made with the Owner.
No bookings are valid until confirmed by us in writing (including by email).
Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner (for example, changing the lead booker and/or the dates of your holiday) you will be required to pay £75 per change.
To make it easier to read these terms and conditions there are a number of further definitions which we use:
“Deposit” means a deposit of 1/3rd of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);
“Holidaymaker” means you and each person going on holiday with you on your booking;
Booking Fees, Deposits, Balance Payments
If you make a booking more than 9 weeks before the holiday date you will be required to pay a Deposit when making the booking and the balance will be due no later than 9 weeks before the holiday is due to start.
If you make a booking within 9 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
At certain times of the year you may be eligible to secure your next holiday with a deposit which is less than the standard Deposit (of 1/3rd of the total accommodation cost). If eligible, we will give you details of any applicable terms before, or when, you make your booking.
If you cancel prior to the holiday arrival date you may be due a partial refund from us as the Owner.
The refund will depend on the amount of notice you give us before the holiday start date.
In all other circumstances, the refund will be calculated as follows:
21 or less days’ notice – No refund due
22-35 days’ notice – 10% of the total accommodation cost
36-49 days’ notice – 20% of the total accommodation cost
50-63 days’ notice – 40% of the total accommodation cost
More than 63 days’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded. If the holiday was paid in full and more than 63 days’ notice is provided then 2/3rds of the total accommodation cost will be refunded.
For the avoidance of doubt the booking fee are non-refundable in all circumstances when you cancel a holiday. The Deposit is non-refundable in all circumstances when you cancel a holiday, unless the above cancellation periods apply.
If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.
PRivacy
Who we are
Our website address is: https://www.sloleyhall.com
What personal data we collect and why we collect it
CommentsWhen visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
AnalyticsWho we share your data withHow long we retain your dataIf you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact informationAdditional informationHow we protect your dataWhat data breach procedures we have in placeWhat third parties we receive data fromWhat automated decision making and/or profiling we do with user dataIndustry regulatory disclosure requirements